Managers, team leaders and their staff can take as many as a
hundred or more decisions in the course of a day, each day and
every day. Many of these decisions are, of course, no more than
automatic responses to familiar situations in which they have to
choose between two or three options. However, from time to time,
we all […]
As the business world enters a period of hyper-competitiveness,
every business process will be subjected to examination and
possible restructuring. We have already seen outsourcing and
offshoring used to an extent that nobody would have dreamed of a
few years ago. McDonald’s is testing the offshoring of its
drive-thru process to India. How about, “Do you want fries with
that?” with […]
First let’s define Six Sigma in terms we can all understand. It’s a quality control process that is data driven What that means is the result is measured in numbers, in particular, numbers of defects . To achieve Six Sigma you should have less than 3.4 defects per million opportunities. Opportunities for what? I guess […]
ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer’s tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. For a counseling interview to serve its purpose of drawing out responses from the […]
Organizations are complex entities, encompassing in them various
elements, both external and internal in nature. To incorporate
these various elements in a organization so that it functions at
a optimum level requires a organizational structure, which takes
in to account the functioning of these internal and external
elements together.
Historically most organizations have taken a Top-Down Approach
to management, the structure of […]
Making sure our goals are properly aligned with our passions only makes sense. If you have the wish to move up the corporate ladder, start your own business, or just about any other worthwhile endeavor you’re going to make things a lot easier on yourself if you’re working on things that get you personally excited […]
You may already be familiar with the ‘Pareto Principle’ (also known as the 80/20 Rule), named after the 19th century Italian economist who first noticed the phenomenon that 80% of all results tend to be produced by 20% of all efforts.
So the theory goes that 20% of your clients provide 80% of your turnover. […]
The fear of speaking in public ranks right up there with the fear of death. I had the same fear myself until I was chosen to be an electronics trainer for the Air Force. It was only then I realized just how afraid and lousy at speaking I really was. I went to my first […]
I hope you all had a wonderful holiday season! I’m excited it’s time to get back to work. I find New Year’s day a wonderful time. Many of us are looking back at the past year and thinking about the goals and how we can change our life. Take an assessment of your life, your […]
“Your first obligation is to assume good will.” -An Anonymous Air Force Colonel
On New Year’s Day in 1997, the United States Air Force issued a small blue book that identified and explained the service’s core valuesintegrity first, service before self and excellence in all we do. The three values were meant to serve as a […]